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UGOS Sales Training

We design and develop bespoke training material, including delivery of training. Our main focus is Customer Care, Lead Generation, Sales Advice, Selling and Digital Marketing. Typical Customer Care, Lead Generation, Selling and Digital Marketing courses include the following modules:

  • Overview and Definitions of Customer Care, Selling, Lead Generation and Digital Marketing

  • 7 Stages of Customer Care and Sales: Identifying and Meeting Customer Needs

  • Communication Styles i.e. Flexi-communication etc

  • B2C Communication Skills for the Call Centre

  • Call Handling Skills

  • Handling Customer Complaints

  • Principles of Sales

  • Objection Handling

  • B2B Sales Cycle and Selling Techniques

  • B2B Communication Skills

  • CLOSING SALES: B2B and B2C Markets

  • Digital Marketing in the 21st Century: Consumer behaviour, online advertising, Email campaigns, Search Engine Optimisation (SEO), Pay Per Click (PPC) Advertising and Analytics.